Shipping & Returns Policy
SHIPPING
We offer the following flat rate shipping options as below:
DOMESTIC
Standard shipping within Australia ($10.95) takes approximately 3-7 business days
Express shipping within Australia ($13.95) takes approximately 2-3 business days
FREE Standard shipping within Australia for orders over $125 (enter code: FREESHIPPING at check out to apply)
FREE Express shipping within Australia for orders over $250 (enter code: FREESHIPPING at check out to apply)
INTERNATIONAL
Standard shipping to New Zealand ($13.95) takes approximately 8-12 business days
Express shipping to New Zealand ($28.95) takes approximately 4-8 business days
Please note that most parcels are arriving on time, but some delays may still be experienced due to COVID-19 cases in the community:
There may be times when some Australia Post team members are in self-isolation.
Mail and parcel processing facilities may be affected by temporary closures.
COVID-19 related airline disruptions may mean there are fewer flights available to transport mail and parcels and this may cause longer delivery times.
See Australia Post service updates for more information.
NOTE: Shipping timeframes listed above are in addition to our processing time of approximately 3 business days.
If you need the quickest turnaround time for your item, you may add a ‘rush order’ to your cart and choose the express shipping method to ensure you receive your item in the quickest way possible.
RETURNS/EXCHANGES
Unfortunately, due to the nature of handstamped, personalised jewellery, our made to order pieces are final and cannot be returned.
Please ensure you have entered the correct personalisation details (check spelling, uppercase/lowercase letters, punctuation and symbol choices) as we are not liable for input errors.
If you have noticed an error after placing an order, contact us as soon as possible to change your order.
If we have started handcrafting your piece we are unable to make any changes.
Any questions or concerns, feel free to contact us by email at hello@latadhana.com.au
Due to hygiene reasons, earrings cannot be returned or exchanged.