Frequently Asked Questions
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Gold-filled jewellery is composed of a solid layer of gold pressure bonded to a base metal, making it a great alternative to solid gold in terms of affordability and durability.
It is very high quality, tarnish-resistant and with proper care, will last many years.
Due to having 100x more gold than gold-plated pieces, gold-filled items are more expensive. However, as they will not chip, flake off or change colour over time (unlike gold-plating), gold-filled jewellery are a much more affordable, valuable and long-lasting investment.
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As our pieces are lovingly handmade, there is a processing time before they get shipped.
Generally, processing time is up to 3 business days but will vary with season.
Please check website for any current announcements.
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Shipping time depends on your choice of postage at checkout.
Standard shipping within Australia ($9.95) takes approximately 3-7 business days
Express shipping within Australia ($12.95) takes approximately 2-3 business days
Please view our shipping policy for all shipping information.
Express post is for shipping method only - processing times still apply.
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Unfortunately, due to the nature of handstamped, personalised jewellery, our made to order pieces are final and cannot be returned.
Please ensure you have entered the correct personalisation details (check spelling, uppercase/lowercase letters, punctuation and symbol choices) as we are not liable for input errors.
If you have noticed an error after placing an order, contact us as soon as possible to change your order.
If we have started handcrafting your piece we are unable to make any changes.
Any questions or concerns, feel free to contact us by email at hello@latadhana.com.au
View our returns policy for more information.