Frequently Asked Questions

    • Gold-filled jewellery is composed of a solid layer of gold pressure bonded to a base metal, making it a great alternative to solid gold in terms of affordability and durability.

    • It is very high quality, tarnish-resistant and with proper care, will last many years.

    • Due to having 100x more gold than gold-plated pieces, gold-filled items are more expensive. However, as they will not chip, flake off or change colour over time (unlike gold-plating), gold-filled jewellery are a much more affordable, valuable and long-lasting investment.

    • As our pieces are lovingly handmade, there is a processing time before they get shipped.

    • Generally, processing time is up to 3 business days but will vary with season.

    • Please check website for any current announcements.

    • Shipping time depends on your choice of postage at checkout.

      • Standard shipping within Australia ($9.95) takes approximately 3-7 business days

      • Express shipping within Australia ($12.95) takes approximately 2-3 business days

    • Please view our shipping policy for all shipping information.

    • Express post is for shipping method only - processing times still apply.

    • Unfortunately, due to the nature of handstamped, personalised jewellery, our made to order pieces are final and cannot be returned.

    • Please ensure you have entered the correct personalisation details (check spelling, uppercase/lowercase letters, punctuation and symbol choices) as we are not liable for input errors.

    • If you have noticed an error after placing an order, contact us as soon as possible to change your order.

    • If we have started handcrafting your piece we are unable to make any changes.

    • Any questions or concerns, feel free to contact us by email at hello@latadhana.com.au

    • View our returns policy for more information.